Dermifry (“Dermifry,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit https://dermifry.com, create an account, subscribe to our newsletter, purchase our products, or otherwise interact with our website and services.
Dermifry operates from India and currently serves customers within the United Kingdom. Depending on your location, your personal information may be protected by applicable privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable legislation.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account information (where applicable)
- Order details and purchase history
- Customer support communications
- Newsletter subscription preferences
Automatically Collected Information
When you use our website, we may automatically collect technical information such as:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- Cookies and similar technologies
2. How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Process payments securely
- Arrange shipping and delivery
- Manage your account
- Respond to customer enquiries
- Provide customer support
- Send order confirmations and delivery updates
- Improve our website and services
- Detect and prevent fraud
- Maintain website security
- Comply with legal obligations
- Send newsletters, promotional offers, product updates, and marketing communications where permitted by law or where you have provided your consent
3. Newsletter & Marketing Communications
If you subscribe to our newsletter, we may use your email address to send:
- Product launches
- Promotions
- Discount codes and coupons
- Seasonal offers
- Company news
- Educational content relating to our products
Marketing emails are sent only where permitted under applicable law or where you have provided your consent.
You may unsubscribe at any time by:
- Clicking the Unsubscribe link included in any marketing email; or
- Contacting us at info@dermifry.com.
We may use trusted third-party email marketing providers to deliver newsletters on our behalf. These providers process personal information only under our instructions and are required to implement appropriate security measures.
We retain records of newsletter subscriptions, consent preferences, and unsubscribe requests where necessary to demonstrate compliance with applicable legal requirements.
4. Payment Information
Payments are processed through secure third-party payment providers.
Dermifry does not store complete credit or debit card information on its own servers. Payment information is transmitted securely using industry-standard encryption technologies.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with trusted service providers where necessary, including:
- Payment processors
- Shipping and logistics providers
- Order fulfilment partners
- Website hosting providers
- Cloud service providers
- Fraud prevention providers
- IT support providers
- Customer service platforms
- Professional advisers
- Government authorities where required by law
These providers are permitted to process personal information only for the services they provide to us.
6. Cookies
We use cookies and similar technologies to:
- Remember customer preferences
- Improve website performance
- Analyse website traffic
- Support security and fraud prevention
- Maintain website functionality
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
We will respond to verified requests within the timeframes required by applicable law.
8. Children’s Privacy
Our website is not intended for children under the age of 13 (or the minimum age required under applicable law).
We do not knowingly collect personal information directly from children. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it.
9. Data Retention
We retain personal information only for as long as necessary to:
- Provide our products and services
- Fulfil contractual obligations
- Comply with legal, tax, and accounting requirements
- Resolve disputes
- Enforce our agreements
- Maintain records of marketing consent where required
When information is no longer required, it is securely deleted or anonymised where appropriate.
10. Data Security
We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, disclosure, misuse, alteration, or loss.
Although we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.
11. International Transfers
Dermifry operates from India and currently serves customers within the United Kingdom.
Your personal information may be processed in India and may also be accessed by trusted service providers located in other countries where necessary to:
- Process payments
- Fulfil orders
- Host website infrastructure
- Provide customer support
- Prevent fraud
- Deliver marketing communications
Where required by applicable law, appropriate safeguards will be implemented for international data transfers.
12. Privacy Requests
To exercise your privacy rights, please contact us using the details below.
Please include:
- Your full name
- Email address associated with your order or account
- Order number (if applicable)
- Description of your request
We may request additional information to verify your identity before processing your request.
Email: info@dermifry.com
Subject line: Privacy Request
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, operational practices, legal requirements, or website functionality.
The updated version will be published on this page with a revised Last Updated date.