Welcome to the Dermifry Frequently Asked Questions page. Here you’ll find answers to common questions about our products, orders, payments, shipping, returns, privacy, and customer support.
Dermifry currently ships only within the United Kingdom. All orders are processed, fulfilled, and dispatched from India.
1. Orders & Account
Do I need an account to place an order?
No. You may place an order as a guest without creating an account. Creating an account allows you to view your order history and manage future purchases more easily.
Can I cancel my order?
Orders may be cancelled for a full refund only before order processing begins. Once processing has started, we cannot guarantee cancellation because your order may already be prepared for dispatch. Orders that have already been dispatched cannot be cancelled and must instead follow our Return & Refund Policy.
Can I change my shipping address or order details?
Address changes or order modifications may be possible only before order processing begins. Please contact our customer support team as soon as possible after placing your order.
How do I contact customer support?
Email: info@dermifry.com
Phone: +44 7853 738044
Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (IST)
Saturday & Sunday: Closed
We aim to respond within one business day.
2. Products
Are your skincare products safe?
Our skincare and cosmetic products are intended for external cosmetic use only. Please follow all instructions provided on the product packaging. Individual results may vary.
Are your wellness and supplement products intended to treat medical conditions?
No. Our dietary supplements are intended to support general wellness and nutritional intake. They are not intended to diagnose, treat, cure, or prevent any disease.
Should I consult a healthcare professional before using supplements?
Yes. If you are pregnant, breastfeeding, taking medication, have a medical condition, or have any concerns, please consult a qualified healthcare professional before using any supplement.
How can I reduce the risk of skin irritation?
We recommend performing a patch test before first use of any skincare product. Discontinue use if irritation occurs.
3. Payments
Which payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
All payments are processed securely through trusted payment providers.
What currency do you charge?
All prices and payments are processed in British Pounds (GBP £).
Are taxes included?
Where applicable, taxes such as VAT will be displayed during checkout before payment is completed.
4. Shipping
Where do you ship?
We currently deliver only to addresses within the United Kingdom.
Where are orders shipped from?
All orders are processed and dispatched from India.
How long does order processing take?
Orders are usually processed within 1–2 business days (Monday–Friday, excluding public holidays).
What are your estimated delivery times?
Economy Shipping: 13–20 business days
Standard Shipping: 9–14 business days
Express Shipping: 6–10 business days
Delivery estimates include processing time and may vary due to customs clearance, courier operations, weather, or other unforeseen circumstances.
How much does shipping cost?
- Economy Shipping – £9.99
- Standard Shipping – £24.99
- Express Shipping – £34.99
Shipping costs are shown during checkout before payment.
Can I track my order?
Yes. When available, tracking information will be sent by email after your order has been dispatched.
5. Returns & Refunds
What is your return period?
Eligible returns must be requested within 30 days of delivery.
Can I return opened or used products?
For hygiene and safety reasons, opened or used products cannot be returned unless they are defective, damaged, or supplied incorrectly.
Who pays return shipping?
For change-of-mind returns, customers are responsible for return shipping costs.
If you receive a defective, damaged, or incorrect product, Dermifry will arrange an appropriate solution in accordance with our Return & Refund Policy.
How long do refunds take?
Approved refunds are generally processed within 10 business days after the returned item has been received and inspected.
Do you offer exchanges?
Yes, exchanges may be available for eligible unused products. Please contact our customer support team for assistance.
6. Privacy & Security
Is my personal information secure?
We implement reasonable technical and organisational security measures, including SSL encryption, to help protect your personal information.
Do you sell my personal information?
No. Dermifry does not sell or rent customer personal information.
How do you use my email address?
If you subscribe to our newsletter, we may send you product updates, exclusive offers, promotions, coupons, and company news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us.
Do you use cookies?
Yes. Cookies help improve website functionality, remember your preferences, analyse website usage, and support website security. You can manage cookies through your browser settings.
7. Legal & Policies
Which laws govern purchases from Dermifry?
Dermifry is operated from India. Purchases are governed by the laws specified in our Terms & Conditions, together with any consumer protections that apply under applicable law.
Can your policies change?
Yes. We may update our policies periodically. Any changes become effective when published on our website, and the “Last Updated” date will be revised accordingly.
Need More Help?
If you cannot find the answer to your question, please contact us.
- Company Name: Dermifry
- Address: SOLARIS, A, Saki Vihar Road, Opp. L&T Gate, Saki Vihar, Budhia Jadhav Wadi, Marol, Powai, Mumbai, Maharashtra – 400072, India
- Email: info@dermifry.com
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday and Sunday: Closed
- Time Zone: Indian Standard Time (IST)
Response Time: We strive to respond to all inquiries within 24 business hours.