At Dermifry, we are committed to providing a transparent and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.
Dermifry operates from India and currently ships only within the United Kingdom. All orders are processed, fulfilled, and dispatched from India using trusted international shipping partners and local delivery carriers.
By placing an order with Dermifry, you acknowledge that your order will be shipped internationally from India.
1. Shipping Coverage
We currently ship only to valid residential and business addresses within the United Kingdom.
At this time, we do not ship to:
- PO Boxes
- BFPO or military addresses
- Freight forwarding services
- Addresses outside the United Kingdom
2. Order Processing
Processing Time
Orders are processed within 1–2 business days, Monday through Friday, excluding public holidays.
Daily Order Cut-Off
Orders placed after 2:00 PM IST (Indian Standard Time) will begin processing on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
3. Shipping Methods & Estimated Delivery
| Shipping Method | Transit Time | Total Estimated Delivery |
|---|---|---|
| Economy Shipping | 12–18 business days | 13–20 business days |
| Standard Shipping | 8–12 business days | 9–14 business days |
| Express Shipping | 5–8 business days | 6–10 business days |
Delivery estimates include both processing time and shipping transit time.
Please note that delivery times are estimates only and may be affected by customs clearance, weather conditions, courier delays, public holidays, or periods of high shipping volume.
4. Shipping Costs
| Shipping Method | Fee |
|---|---|
| Economy Shipping | £9.99 |
| Standard Shipping | £24.99 |
| Express Shipping | £34.99 |
Shipping charges are displayed during checkout before payment is completed.
5. Order Tracking
Tracking information will be provided by email when available after your order has been dispatched.
If you have not received tracking details within three business days after receiving your shipping confirmation, please contact our customer support team.
6. Customs, Duties & Taxes
Orders are shipped internationally from India to customers in the United Kingdom.
Depending on applicable regulations, shipments may be subject to customs procedures or government-imposed charges.
Where duties, taxes, VAT, customs clearance fees, or similar charges are not included at checkout, they are the responsibility of the customer.
Dermifry has no control over customs procedures or charges imposed by government authorities.
7. Delivery Issues
Delayed Deliveries
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the shipping carrier.
Damaged Packages
If your package appears visibly damaged upon delivery, please refuse the package where possible and notify us promptly.
If damage is discovered after delivery, please contact us within 48 hours and include:
- Your order number
- A description of the issue
- Clear photographs of the package and product
Lost Packages
If a shipment is confirmed lost by the carrier, Dermifry will work with you to provide an appropriate resolution in accordance with our Return & Refund Policy.
8. Address Changes, Order Modifications & Cancellations
Please review your shipping information carefully before placing your order.
Order cancellations, address changes, and order modifications are only possible before order processing begins.
Once processing has started, we cannot guarantee that changes or cancellations can be accommodated.
Orders that have already been dispatched cannot be cancelled or modified.
If you no longer wish to keep an eligible product after delivery, please refer to our Return & Refund Policy.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information.
Dermifry is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided during checkout.
If a shipment is returned due to an incorrect address, additional shipping charges may apply before the order can be reshipped.
10. Contact Us
- Company Name: Dermifry
- Address: M/s. International Hub, having registered office at Shop No. 125, Ghanta Ghar, Near Golden Temple, Amritsar, Punjab – 143001.
- E-Mail: info@dermifry.com
- Phone: +44 5253 156044
Customer Service Opening Hours:
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday and Sunday: Closed
- Time Zone: (IST) Indian Standard Time
🕒 Response Time: We strive to respond to all inquiries within 24 business hours.